Refund Policy

Thank you for shopping with Folix. We want you to be happy with your purchase, and we aim to make returns and refunds as simple as possible while protecting product safety and hygiene.

60-Day Money Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 60 days of receiving your order.

To qualify:

• You must contact us first at support@getfolix.com

• You must provide your order number and any requested information

• We must approve the refund request before a return is accepted

Eligibility for Refunds

Because Folix is a topical cosmetic product, we must follow strict hygiene and safety rules.

To protect all customers:

We cannot accept returns of

• Used products

• Opened products

• Damaged or missing packaging

• Items returned without authorization

We can accept returns if

• The product is unopened

• The safety seal is intact

• The return is requested within the 60-day window

How to Start a Return

To begin the return process:

• Email support@getfolix.com with:

  • Full name

  • Order number

  • Reason for return

• We will reply with return instructions and a return authorization if approved.

• Once the product is received and inspected, we will process the refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Wrong item received

• Damaged item

• Defective product upon arrival

We recommend using a trackable shipping method.
We are not responsible for lost return shipments.

Refund Processing Time

Once your return is received and approved:

• Refunds are issued to the original payment method

• Processing usually takes 5–10 business days, depending on your bank

Shipping fees, rush delivery charges, and transaction fees are non-refundable.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account

2. Contact your credit card company or bank

3. Then contact us at support@getfolix.com

Damaged or Incorrect Items

If you received a damaged or incorrect product, email us within 7 days of delivery:

👉 support@getfolix.com

Please include photos for faster support.